Prosper Through Integrity™ has been established in response to growing public frustration with poor service quality throughout all sectors of the UK economy, from private companies to police forces, couriers to councils. We believe with a passion that service need not be this way. We therefore feel driven to help organisations get better and better at what they do – with the aid of detailed feedback from customers, service users and employees.
Genuine openness to such feedback on an on-going basis is the hallmark of an authentic and trustworthy organisation and something that will help keep it in business. Yet time and again organisations miss the vital signs of consumer dissatisfaction until it is too late. Painful experience teaches that organisations that see the world only from their own perspective do so at their peril. Prosper Through Integrity™ exists to help organisations address this business-critical issue by encouraging them to peer over their defences and begin to see themselves through the eyes of their customers and service users – then to respond intelligently to what they learn and transform themselves for success.
The organisations we work with come to see feedback as a gift – a critical resource which they use to overcome the blind spots that were holding them back. We offer it in the form of Case Studies derived from direct customer experience which comes to our attention in a variety of ways. These Case Studies contain the DNA of the organisation and we can add value to them by conducting fact-finding interviews with people in the service delivery chain and analysing their accounts from the point of view of organisational and individual learning. We are then well placed, both directly and in partnership with trusted associates to help organisations to transform themselves holistically, applying Deming's 'System of Profound Knowledge' and other 'systems thinking.'